ABOUT 511 and Frequently Asked Questions (FAQs)
In July 2000, the Federal Communications Commission (FCC) designated 511 as the national traveler information phone number. Louisiana is the 24th state to provide the 511 service.

Travel Smart. Travel Safe.
511 is a public service of the Louisiana Department of Transportation and Development (LADOT) to help travelers access information about road conditions, traffic incidents, weather and tourism information via the phone or on the Web, 24 hours a day and seven day a week.

Cooperating agencies
511 is made possible through the cooperation of the Louisiana Department of Transportation and Development, Louisiana State Police, and the Federal Highway Administration.

Disclaimer
•  Weather and road conditions change rapidly, and the information reported here should not be used as the only factor in determining whether to travel in a particular area. Motorists are cautioned to be alert to changing circumstances and adjust their driving accordingly.
•  The Louisiana Department of Transportation and Development provides this information as a public service. Reports are based on the information available at the time of preparation and cannot be guaranteed as to accuracy or timeliness. Actual conditions may vary from those reported.
•  Louisiana Department of Transportation and Development personnel and Louisiana State Police provide information to update the system.

511 FREQUENTLY ASKED QUESTIONS

What is 511?
How does 511 work?
Can I call 511 from my cell phone?
Is there a charge for 511?
On which roads does Louisiana's 511 provide information?
Can I get information about a specific road?
Can I call the 888-ROADS511 phone number from anywhere within and outside Louisiana?
What is 511's relationship to 911?
How is 511 different from radio and TV news?
Is 511 available nationwide?
If I call 511 in other locations (states), will it be the same as in Louisiana?

What is 511?
511 is Louisiana's new, easy-to-remember traveler information service. 511 provides continual updates about weather-related road conditions, road work, commercial vehicle restrictions, road closures and other travel information via the phone or Internet.

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How does 511 work?
On the phone, simply dial 511. You will be connected to a computerized voice recognition system. The system will offer voice response and/or touch-tone options to request road-specific information.

On the Web, find traveler information at 511la.org.

Information is available anytime - 24 hours a day and seven days a week.

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Can I call 511 from my cell phone?
Most wireless companies will connect to 511; however, there may be places where reception is poor, preventing access or hindering connection to 511.

In some cases along state borders, Louisiana 511 may or may not work properly depending upon the cell tower connection for that specific call. Your call may go to the adjoining state’s 511 system. Should this occur, simply call 888-ROAD511 (888-762-3511) to access Louisiana’s 511 system.

Drivers are encouraged to put safety first by asking a passenger to call 511, calling or logging onto 511la.org prior to departure, or placing the call at an appropriate stopping point along the way.

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Is there a charge for 511?
511 is a public service of the Louisiana Department of Transportation and Development . Calls to 511 are considered local when dialed from landline phone.

Cell phone users are responsible for normal airtime and roaming charges in accordance with their wireless service contracts. ITD encourages motorists to pull off the road and park in a safe area before using cell phones.

Pay phone users are responsible for the local call fee.

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On which roads does Louisiana's 511 provide information?
511 is a statewide service and provides information on the interstates, U.S. routes and state highways. It does not include parish roads or city streets.

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Can I get information about a specific road?
Yes. You may access weather-related driving conditions for specific roads.

On the phone, follow the prompts to access specific highway information.

On the Web, click icons on the interactive map for detailed information.

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Can I call the 888-ROADS511 phone number from anywhere within and outside Louisiana?
If 511 service is not available through your landline or wireless carrier, you may still call 888-ROAD511 (888-762-3511). The 888 number can also be used when calling from neighboring states.

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What is 511's relationship to 911?
911 is used to report emergencies and/or the need for police or medical attention. 511 is a traveler information number.

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How is 511 different from radio and TV news?
511 is another information source for travelers that complements radio and television broadcasts. It is coded for specific routes the caller is interested in; this kind of user-specific information is not given over broadcast media.

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Is 511 available nationwide?
While many states, highway corridors and cities already have 511 service, many states are still planning to implement 511. Click here to view a map showing the status of 511 nationwide. (Link to:
http://www.ops.fhwa.dot.gov/511/)

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If I call 511 in other locations (states), will it be the same as in Louisiana?
The intent is for all 511 systems to provide similar types of information; however, there may be some differences in format from one system to the next.

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