Louisiana Your 511 Help
Your 511 personalizes your experience by letting you see traffic reports that are relevant to the highways and areas you travel most often. You don't need an account to get started - just type an origin and destination into the "Pick a route" A and B boxes or type a place name or address into the "Zoom to a place" search box. Then, click "Search". If you want to save a particular route or place for future use, then you will have to sign up for an account. It's quick and easy.
Creating a route
Start creating your personalized route by entering an origin and destination into the "Pick a route" boxes labeled A and B. These can be street addresses, cities, or landmark names. Or, you can right-click the map at your starting and ending locations. The quickest route between your two points will be calculated automatically and highlighted on the map. Colored pins labeled A and B will mark the origin and destination points. To adjust the origin or destination, type a new address, city, or landmark name into the A or B box, or click and drag the colored pins on the map. The route will change accordingly.
If you do not like the route that appears, you can change it by adding an intermediate point. Hover your mouse over the route highlighting and then click and drag the black and white circle that appears to a new location. You can delete the point by right-clicking it a second time.
Viewing route reports
After you have created a route or entered a place, click the "Search" button. This will bring up a list of road reports that are currently affecting state highways along your route or around your selected place according to the latest information we have in our systems. Click on any report in the list to view it in greater detail.
For "Pick a route" searches, you can right click on the map to add a destination, or click on the "Add destination" link that appears below the origin and destination boxes, labeled A and B. Your route will be re-calculated each time the origin, destination, or intermediate location is changed. You can reverse your origin and destination by clicking the 3 bar button next to your route description and selecting "Go the other way."
For "Zoom to a place" searches, you can pan and zoom the map to a new area and then click "List reports in new map view" to generate a new list of reports for your new map view.
Reports are available only for Louisiana's State Highway System.
Getting driving directions
After you have created a route, click on the 3 bar button next to your route description and select "Show directions" to view step-by-step driving directions for that route. Driving directions can be hidden at any time by clicking the 3 bar button again and selecting "Hide directions".
Saving a route
To save a route, you will need to create an account
and log in
. After you're logged in to your account, a link that says "Save this route" will appear beneath each new route you create. Follow this link to give the route a name (e.g. "Home to Airport") and save it for future reference. Up to 20 different routes, places, and custom areas can be saved to your account.
Saving a place
To save a place, you will need to create an account
and log in
. After you?re logged in to your account, a link that says "Save this area" will appear beneath each new Zoom to a place search you make. Follow this link to give the place a name (e.g. "Baton Rouge") and save it for future reference.
Saving a custom area
To define and save your own custom area, you will need to create an account
and log in
. After you are logged in to your account, navigate to your saved routes, places, and custom areas list by selecting the "Favorites" main menu option.
From your Favorites list, click on the link "Define and save a custom area." From here, you can left click on the map to draw the outline of your custom area. Complete your custom area by clicking on the first point of the shape you have drawn, and then follow the "Save this area" link to give your custom area a name and save it for future reference.
Managing your saved routes, places and custom areas
To view and modify saved routes, places and custom areas, you will need to create an account
and log in
. When you log in to Your 511
, a new "Favorites" main menu option will appear. Clicking on this will take you to your saved routes, places, and custom areas list. You can also go to your Favorites list at any point by clicking the button with the yellow star.
When you move your mouse over an item in your Favorites list, the route, place, or custom area will be highlighted on the map. Click on any of your favorites to view a list of associated traffic reports. To edit one of your favorites, click the 3 bar button next to the name and select "Edit this route" or "Edit this area." To delete one of your favorites, click the 3 bar button next to the name and select "Delete this route" or "Delete this area."
Printing route information
You can print the current list of reports and/or driving directions for any route, place, or custom area by clicking the 3 bar button and then selecting "Print this list." A printer-friendly window will open up containing a list of current traffic reports affecting that route. If you have opened the driving directions for that route, they will also be included in the print view.
Louisiana's direct messaging feature allows users with a Your 511 account to sign up to receive text messages and/or emails alerting them to incidents and delays along their saved routes.
Signing up for alerts
To sign up for alerts, log in to Your 511
. An account settings "Cog" will appear next to your name in the upper right corner of the screen. Click on this cog and select "My account settings" and then select the "My alerts" tab.
To schedule an alert, click the 3 bar button next to the name of the route, place, or custom area you'd like to set an alert for. Select the days of the week and time of day you'd like to get alerts for, then select either: email alerts, text alerts, or both, and hit "Save." Once alerts are active for your saved route, place or custom area, a bell next to its name will appear, and you'll begin receiving your reports automatically. You can disable alerts for a route, place, or custom area at any time by clicking the 3 bar button and selecting "Turn alerts off."
Your 511 Accounts
You can create a personal Your 511 account to save routes, places, or custom areas for easy future access.
Creating an account
If you do not have a Your 511
account, click the "(sign in)" link next to the "Your 511" logo in the upper right corner of the screen. Click the "Get Started" button. The sign-up page will ask for your first name, last name, email address, and password. The email address you enter will be used to confirm your account, and to log into your account in the future. Check the box next to "Sign me in automatically on this computer" if you want Your 511
to remember your account information the next time you visit the site.
. Click the "Accept" link to activate your account. You must activate your account within 24 hours or it will be deleted.
Logging into your account
If you already have an account with Your 511
and are not signed in to the web site automatically, click the "(sign in)" link in the upper right corner of the screen or click the button with the yellow star. Enter your email address and password into the boxes provided.
Changing account settings
You can change your account settings at any time. To open the Account Settings page, click the "Cog" button in the upper right corner of the screen and select "My account settings." The Account Settings page will let you change your first and last name, email address, or password. You can change your name and/or email address by typing into the appropriate text boxes, then entering your current password and clicking the "Save" button. To change your password, click the "Change my password" link. A new window will open, asking you to enter your current and new passwords. Click "Save" to finalize your changes.
If you forget your password, click the "Forgot your password?" link on the Sign In window or Account Settings
window. We will email you with directions for resetting your password.
Deleting your account